Firstsource Off Campus 2025 Recruitment Drive for 2026, 2025, 2024 Batch Freshers

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Firstsource Off Campus Recruitment 2025 Drive for Freshers: Firstsource is hiring Customer Representatives for its Hyderabad location, offering an excellent opportunity for freshers to begin their careers. The role is full-time and open to candidates with any graduation or even under-graduation background. As part of the IT services category, this position focuses on assisting customers and managing queries effectively. It’s an ideal role for individuals with good communication skills and a passion for customer service. Working at Firstsource provides valuable exposure to a professional and supportive environment. Interested candidates can learn more or apply through the company’s official website, firstsource.com.

Firstsource Off Campus Recruitment 2025 – Overview

Firstsource Off Campus 2025- Responsibilities

• Manage large amounts of customer chats, incoming/outgoing phone calls and email exchanges from the customers across the globe
• Address customer complaints, research customer issues, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
• The Agent will have to present and sell company services to current and potential customers
• Resolve customer issues on timely manner
• Update and process information accurately into the system(s)
• Escalate customer service issues, if required
• Update and process information accurately into the case management system(s) and spreadsheets
• Provide support to other teams tasked with resolving complex issues
• Clear Communication – during all conversations with customers over the phone or email, use English that delivers information and solutions in an easy manner as customers will be calling from the across the world

Firstsource Off Campus 2025 – Qualification and Skills

• Excellent in written and verbal English communication
• Strong phone contact handling skills, email writing skills and active listening
• Good problem-solving skills
• Professional & courteous in speaking and writing
• Ability to analyse data and diagnose the issue
• Ability to multi-task, work through multiple system for diagnosis, prioritize and manage time effectively
• Ability to liaise with customers at all levels
• Ability to handle and resolve complex customer calls
• MS Office Skills: Word, Excel, Outlook, Teams, PowerPoint, SharePoint

For all the latest news about the Firstsource Off Campus Recruitment 2025, keep checking our site @ Freshers Now.